Contact and Shop FAQ
-free shipping offered occasionally in sale and promotions is basic standard shipping to your location and for overseas orders does not provide a tracking number, if you require a tracking number please choose from the paid shipping options such as tracked packet USA and Expedited parcel, or International Air
lightfastness- We use professional pigments that are tested for Fastness to light by our suppliers and are rated Excellent as Measured in accordance to ISO/R 105/I; DIN 54003. Panels at full shade and at 75:25 white reduction (TiO2) were exposed for 2,000 hours in an Atlas Fade-Ometer.” These pigments are then hand blended with our gatherer wild pigments the final recipes tested third party to be certified AP by the Art and Creative Materials Institute (ACMI) non toxic suitable for use by children. See our safe painting page for more info
-We do our best to ship orders within a few days of receiving them. All orders are shipped plastic-free. Our items are shipped in cardboard using water activated paper tape to seal them. We wrap items with recycled kraft paper and recycled cushioning for wood palettes and inks.
-If you are concerned about shipping, (please check our list of retailers and ask a store near you to carry our paints:)
-All paints are exworks mchigeeng, and paints become your property at moment of purchase.
-Our website will show prices in the currency of the country you are viewing from but when you checkout the sale will be processed in canadian funds,, we cant change this and know that it looks confusing but its just the currency exchange, and equals the same amount in your funds which you can check with google currency rates.
-Watercolour in its dry state has no expiry date, and as long as its kept dry will last forever!
For general information, please email us at firstname.lastname@example.org or contact us here:
53 corbiere rd Unit 2 Box 348
-Wholesale enquiries accepted from towns that don’t already have a retailer, check our find us in stores page!
Shop us direct on Faire with our link below
we also are using a glowforge and loving it!
here is our referral code if you want to try one with a big discount!
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
53 unit 2 Corbiere rd, box 348, M'chigeeng, ON, P0P 1G0, Canada